Shipments and returns

Your pack shipment

Packages are generally shipped via "UPS with tracking and signature requirement on delivery" within 7 to 10 working days after proofs approval by you provided we have received all the balance payment due to us from you.

We cannot group two distinct orders and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


You may cancel your order before submission of text draft or preparation of your proofs for a single charge of £60.

Once you submit your text draft to us and we start preparing your proofs, orders can be only cancelled subject to proofs preparation charge of £30 per item proof, plus revised proofs charges if applicable.

As all goods we supply are personalized and manufactured specifically for you after receipt of your order,
they cannot be exchanged, returned or refunded once proofs are approved.